Hi all, How can I configure the Cisco TSP in 3rd party view? I'd like to configure a TAPI server and I followed all the steps in the Windows 2003 server documentation but the TSP only list those devices available to the user specified in the user tab of the unified callmanager TSP configuration.
Depending on which CCM version you have, there are different options to configuring things. E.g. in CCM5 and above there's a flag on each phone and directory number which allow you to turn on/off cti monitoring for a device (and regardless of the user association).
Then there's the cti super provider which the documentation should mention and there's a Cisco specific command in the Cisco TSP to get a phone even if it's not associate with the user (the user you use to connect to the CCM needs to be configured to make use of the super provider option though.. and you will never be able to list all available phones that way... listing always means getting the phones set up for monitoring and the super provider works outside this logic and you need to know which device/line you want to monitor, then get a reference to it from the provider).