Integrate IPCC Ent 7 with Oracle CRm E Business Suite

Unanswered Question

ICM 7.2.5

Oracle E Business Suite

CM 4.1.3

We have a OTAS (Oracle Telephony App Server) Softphone agent logged in and it can make out bound PSTN calls via our 7961 Ip Phone.

But when a ICM calls comes in and we Q to SG, the call goes into Q.

ICM does not see the Oracle agent available.

Would any one have integrated this before, what are we missing.

Any guidance will be appreciated.

Thanks -Kartik

I have this problem too.
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