CUCM 6.1 subscribe to IP services with BULK update

Unanswered Question
Jul 21st, 2008

I'm trying to subscribe existing phones to new IP services with BULK update phones, I've created my phone template with the IP services and when I update I keep having this error code “Could not position within a file via an index.BAT Exception : UpdatePhone::getTeleSubServicesPkids” can somebody help me with this?

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Overall Rating: 5 (1 ratings)
tim.giles Tue, 07/22/2008 - 05:58

Hi, unfortunately this is a bug with 6.1. You will have to speak to TAC who can provide the latest SR to fix....


Bug Details:

Failed to Assign Phone Service via BulkAdmin


Assign Phone Services via BulkAdmin Fails.


Assign Phones services using Bulk

BulkADmin --> Update Phones --> "Assign IP Phone Services" --> "Add all services from this template"

"Edit Phone Services" shows Service "Extension Mobility" is subscribed to the selected template.

Job file shows following Error

SEP001AA1A80A84 Could not position within a file via an index.BAT Exception :


Result Summary :

UPDATE for 0 PHONES passed.

UPDATE for 1 PHONES failed.

Please rate post.....

mz4kmq Mon, 07/28/2008 - 09:39

I opened a TAC case regarding this issue and am not getting the response I had hoped for.

gsidhu Sat, 08/09/2008 - 02:57

I upgraded to the latest engineering special release for CUCM 6.1.2 yesterday ( This has resolved the release


Installation takes 1 hour plus approximately another 15 to 30 minutes for CUCM to reboot and phones to upgrade new firmware.



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