CUCM 6.1 subscribe to IP services with BULK update

Unanswered Question
Jul 21st, 2008
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I'm trying to subscribe existing phones to new IP services with BULK update phones, I've created my phone template with the IP services and when I update I keep having this error code “Could not position within a file via an index.BAT Exception : UpdatePhone::getTeleSubServicesPkids” can somebody help me with this?

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Overall Rating: 5 (1 ratings)
tim.giles Tue, 07/22/2008 - 05:58
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Hi, unfortunately this is a bug with 6.1. You will have to speak to TAC who can provide the latest SR to fix....


Bug Details:

Failed to Assign Phone Service via BulkAdmin


Assign Phone Services via BulkAdmin Fails.


Assign Phones services using Bulk

BulkADmin --> Update Phones --> "Assign IP Phone Services" --> "Add all services from this template"

"Edit Phone Services" shows Service "Extension Mobility" is subscribed to the selected template.

Job file shows following Error

SEP001AA1A80A84 Could not position within a file via an index.BAT Exception :


Result Summary :

UPDATE for 0 PHONES passed.

UPDATE for 1 PHONES failed.

Please rate post.....

mz4kmq Mon, 07/28/2008 - 09:39
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I opened a TAC case regarding this issue and am not getting the response I had hoped for.

gsidhu Sat, 08/09/2008 - 02:57
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I upgraded to the latest engineering special release for CUCM 6.1.2 yesterday ( This has resolved the release


Installation takes 1 hour plus approximately another 15 to 30 minutes for CUCM to reboot and phones to upgrade new firmware.



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