07-21-2008 08:31 AM - edited 03-13-2019 05:29 PM
I'm trying to subscribe existing phones to new IP services with BULK update phones, I've created my phone template with the IP services and when I update I keep having this error code âCould not position within a file via an index.BAT Exception : UpdatePhone::getTeleSubServicesPkidsâ can somebody help me with this?
07-22-2008 05:58 AM
Hi, unfortunately this is a bug with 6.1. You will have to speak to TAC who can provide the latest SR to fix....
CSCsq10764
Bug Details:
Failed to Assign Phone Service via BulkAdmin
Symptom:
Assign Phone Services via BulkAdmin Fails.
Conditions:
Assign Phones services using Bulk
BulkADmin --> Update Phones --> "Assign IP Phone Services" --> "Add all services from this template"
"Edit Phone Services" shows Service "Extension Mobility" is subscribed to the selected template.
Job file shows following Error
SEP001AA1A80A84 Could not position within a file via an index.BAT Exception :
UpdatePhone::getTeleSubServicesPkids
Result Summary :
UPDATE for 0 PHONES passed.
UPDATE for 1 PHONES failed.
Please rate post.....
07-28-2008 09:39 AM
I opened a TAC case regarding this issue and am not getting the response I had hoped for.
08-09-2008 02:57 AM
I upgraded to the latest engineering special release for CUCM 6.1.2 yesterday (6.1.2.1106-1). This has resolved the release
Note:
Installation takes 1 hour plus approximately another 15 to 30 minutes for CUCM to reboot and phones to upgrade new firmware.
HTH
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