Solved: MeetingPlace Express and Citrix

jasonfaraone · ‎07-21-2008

Has anyone managed to get the MPE Outlook plugin properly installed in a Citrix env.? We seem to have some sort of DLL locking issue, where if multiple people have the form open, other users receive an error saying that the form isn't available...

This is driving us nuts, so any help whatsoever would be appreciated.

Lucas Phelps · ‎08-04-2008

Yes, we recently implemented the Outlook plugin for about 250 users in Citrix. HUGE pain in the ass. Apparently when any user has the plugin tab open in Outlook, it locks a few of the DLL files so if anyone else tries to access the tab, it gives an error in Outlook.

Heres the jist of our solution, let me know if you'd like more detail. We created a login script for citrix. When someone logs into Citrix, we copy the three 'locking files' to the user's network folder. This way it creates a copy of these dll's for EACH user. Then we had to alter a few registry keys to look at the user's network folder when trying to find these files.

So each time the MeetingPlace plugin is loaded, it looks at each user's set of Dll's.

Like I said, huge pain in the ass and I hope Cisco finds a better way to do this. I don't know how I would upgrade the plugins if Cisco releases a similar version with locking dll's.

View solution in original post

jsivulka · ‎07-25-2008

Please check the following:

Log in as administrator through the web interface on the MeetingPlace Express system.

Click on the "User Configuration" menu.

Select "User Profile Management"

Select a user(s) and ensure that the "E-mail type" is set to "Exchange". The default is "SMTP".

jasonfaraone · ‎07-25-2008

Exchange is set as the group default.

Also, my MPE server had a meltdown on the audio end of things. The following error shows up repeatedly in the logs...

07/25 16:07:11:00 WARN 2097154 mp_calls.cc 4382 (-1,0,0,0) Call failed, error = -1

07/25 16:07:11:00 WARN 2097153 mp_calls.cc 2305 (0,0,0,0) Invalid input params

07/25 16:06:49:00 WARN 2097154 mp_calls.cc 4382 (-1,0,0,0) Call failed, error = -1

07/25 16:06:49:00 WARN 2097153 mp_calls.cc 2305 (0,0,0,0) Invalid input params

07/25 15:47:40:00 WARN 2097198 mp_calls.cc 5594 (5295,208,104,0) Call failed in ConfSched, error=5295

07/25 15:45:33:00 WARN 2097198 mp_calls.cc 5594 (5295,208,104,0) Call failed in ConfSched, error=5295

07/25 15:43:51:00 WARN 131116 cssess.cc 335 (147849220,4082,5,3) Connection ID Already known... Con ID = 147849220

I'm also having an issue where, although I have 8 licenses, the server won't allow people to join, citing insufficient licenses.

When setting up the meeting, I alot more than enough spots...

Lucas Phelps · ‎08-04-2008

Yes, we recently implemented the Outlook plugin for about 250 users in Citrix. HUGE pain in the ass. Apparently when any user has the plugin tab open in Outlook, it locks a few of the DLL files so if anyone else tries to access the tab, it gives an error in Outlook.

Heres the jist of our solution, let me know if you'd like more detail. We created a login script for citrix. When someone logs into Citrix, we copy the three 'locking files' to the user's network folder. This way it creates a copy of these dll's for EACH user. Then we had to alter a few registry keys to look at the user's network folder when trying to find these files.

So each time the MeetingPlace plugin is loaded, it looks at each user's set of Dll's.

Like I said, huge pain in the ass and I hope Cisco finds a better way to do this. I don't know how I would upgrade the plugins if Cisco releases a similar version with locking dll's.

jasonfaraone · ‎08-04-2008

Yea, that would be fantastic! Thats exactly the same problem we're running into.

Any chance you could paste your script?

Thanks a ton for your response... immensely helpful!