Hi, for Call Consult Transfer, why is the default ringing tone to the caller not the basic phone ring but instead its play music? And what does the DTMF Output pulse means?...
I want to have a ringing tone and after 8 sec if no one pick up it goes to a prompt and MOH loop will follow. I had tried using place call but strangely there is no ringing tone when the end user call rings. Anyway to do this?
Oops. I misspoke; that should have read Network Hold Source. These settings are static though... you can't change them mid-call. The CTI ports would have to be reset to make a change which will drop any calls in progress.
End User Hold should be what the caller hears when you use the Call Hold step. Network Hold is what the caller hears during system activities such as transfers [redirects].
"The integrated Music On Hold feature provides the ability to place on-net and off-net users on hold with music streamed from a streaming source. This feature includes the following actions:
â¢End user hold
â¢Network hold, which includes transfer hold, conference hold, and park hold
Music On Hold configuration comprises configuration of Music On Hold audio sources and Music On Hold servers. You can also enable a Music On Hold fixed audio source, and this audio source can allow multicasting.
For more information on how to use the Fixed MOH Audio Source Configuration window, refer to the Music On Hold chapter in the Cisco Unified CallManager Features and Services Guide. "
The User Hold Audio Source on the CTI Ports determine what the caller hears during alerting status. You should remove the User Hold Audio Source value if you wish to hear ring back.
DTMF Output gives you the option of playing DTMF tones (pre-defined or the value of an Int variable) to the called party. This is most commonly used with session management or transferring the call into another script (or ACD system) where you want to pass data represented by some DTMF string.