Im planning on an upgrade of our contact center at the moment. I have a list of servers. We are using Nuance speech recogniser and I was hoping to put the CVP Media server on that also. But then I would have apache and IIS looking to use port 80.
So my question is, how well would the media server run on the reporting server? Would I hit capacity issues?
This is IPCC enterprise. Its CVP 4.1 Im installing.
As stated in the BOM and the SRND, the media server can co-reside with the Call Server, VXML Server, or a combination of both.
We do not support co-residing the Media Server with the Reporting Server, but this combination would most likely work. Since the media server is typically not heavily used, you should not hit capacity issues as a result of co-residing the reporting and media server.
A co-resident Media Server and reporting server may perform similar to a co-resident reporting server and call server in a Standalone VoiceXML deployment. In the latter, the Call Server does not have a significant impact on the performance of the deployment model, and the sizing information listed in the SRND about the Reporting Server still stands.