Does anyone know of a solution that does not use a span port. I need the ability for the user to selectively choose when and what to record.

i believe there is no recording SW that does not uses that as already mentioned, even UCCX and UCCE to enable monitoring and recording require you to span the port, otherwise how would you be able to capture the packets from a particular phone at any given time?

javalenc

There should be a way for the recording server to act like a 3rd person in a conference call.

In my theory:By pushing 1 button it will build a Silent Conference call where the Recording Server can then grab the packets as a participant. If that makes any since. There is a product that boasts this method called: ASC Evoip Active.

I am just trying to find alternatives, in case they are too expensive or the support is bad. It is hard to believe that they are the only ones that are doing this. I would think that large companies would want a feature where the recording could be started only when needed.

Hi Tim,

Here is a recording solution that may suit your needs. Push a button to record from this point forward or capture the entire call, even backwards in time.

Your comment "for the recording server to act like a 3rd person in a conference call" is a feature which should be available in CCM 7.x or so...

Feel free to contact me if you have questions;

pmuller@activeobjects.com

http://www.activeobjects.com/solutions/aware/default.aspx

Good Luck,

Peter