Call comes into CVP, after self serve call routed to ICM and queued to agent. Once agent is done of the call and releases, can we somehow take this call now and send it out to the PSTN
If you're using H323, there is a restart to alternate dnis option. You can set this in the voice browser. Basically, when the agent hangs up the call, the call is restarted and sent to the number configured. Check the config and admin guide for 'restart to alternate dnis'.
Hope this helps,