UpdateUser encoding

Unanswered Question
Jul 22nd, 2008


I'm trying to update an user with special characters (ã = a tilde) in the firstName. I do the request encoding with UTF-8 but the name is saved with a strange character replacing the original one. When I save directly using CCMAdmin it works, just the AXL cannot do this.

I'm using CCM version 4.2(3) and C# 2.0.


I have this problem too.
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stephan.steiner Tue, 07/22/2008 - 22:51

Have you tried encoding using the standard codepage of your ccm (in Spain I think it should be latin1 but I don't know about other Spanish speaking countries).. I don't recall the specifics but I know that since users are in dc directory and the rest in sql server, you need different encoding for data that goes in each and I'm not sure which way around it goes.

If you upgrade to CCM5 or higher that problem goes away since everything is in the database.

lbarbosa_telsinc Thu, 07/24/2008 - 10:14

Hey, how do I set this standard codepage property on ccmadmin? My native language is Portuguese (Brazil), probably latin1 too.

And I can't go to CCM5, because this application must run on both, 4, 5 and 6.

Thank you for your help.

stephan.steiner Thu, 07/24/2008 - 22:56

Uhoh.. ccm 4 is completely different from ccm5 and above.. I have two different axl classes one to talk to ccm4 and one to talk to ccm6.. and a lot of things have changed in the user object between the releases (certainly between 4 and 5... 6 retakes the options from 5 and adds new ones as wel).

In 4, the codepage is determined by the codepage of windows.. so you can log in and check that. In 5/6 it should always be utf-8 (at least for axl.. pushing data to the phone is another story entirely - I currently have a case open because jtapi's data passthrough acts rather weird and gives different results on different phone types and in function of which of the two send methods you use).

lbarbosa_telsinc Fri, 07/25/2008 - 06:03

Uhmm, this is a problem 'cause the server has English OS. Strange the fact I can post by ccmadmin without any problem, using special chars. But the AXL XML is set to UTF-8 (as the HTML Header too) and even sending the ã or sending the HTML code for this on XML body, I can't upload this.

Well, my solution will be replace the char for the ordinary relative, without accent, at least when running over CCM4.

Thanks, Stephan!

lbarbosa_telsinc Fri, 07/25/2008 - 06:48

Not yet, we are creating a LAB with CCM5 and 6 to test our applications, but it's not ready yet.

lbarbosa_telsinc Tue, 09/23/2008 - 14:13

Hi, problem solved!

Making some tests today I found the solution for my problem. The WebRequest object should use "Western European (Windows)" encoding (1252), the .NET class System.Text.Encoding.Default... Even using <?xml version="1.0" encoding="utf-8"?> as XML Header...

But the WebResponse object need to decoded using UTF8 (1252 doesn't work here).

I hope to help someone else with the same issue.



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