Hi All -
I'm playing around with the "ReqICMLabel" element in Call Services Studio, and I can't seem to find anywhere that actually describes how to configure and use it.
I know it is designed for use in CVP Standalone, but can it be used in Comprehensive? Seems like it would be an extremely powerful tool if so...
Any help would be appreciated - I've never seen so many hits in a document with not a single one of them providing the answer. The Config and Admin Guide is riddled with "ReqICMLabel", but not any mention of HOW to configure it.
All my Call Services application log is telling me is "The callGuid or DNIS is null", which I'm painfully aware of since I can't figure out how to specify the DNIS I want to use for the route request to ICM.
Thanks in advance!!