Incoming calls to IP phone gives busy tone.

Unanswered Question
Jul 22nd, 2008
User Badges:

Hi,


I am a new user using CCM 4.3.


I have problem getting DID calls to IP phone, from PSTN and get a busy tone instead.

e.g. the DID number is 65902100 and the line number for phone is 2120, so I am doing a translation in voice gw from 65902100 to 2100, and then using 2100 as destination pattern in voip dial peer.


I can't trace the problem.Is that the case.


I suspect call manager is rejecting the calls.

How do I unable trace logs in CCM, where will i find these logs.



  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
Adrian Saavedra Tue, 07/22/2008 - 23:02
User Badges:
  • Gold, 750 points or more

Hi friend,


Be sure how many DID digits are routed from CO to your gateway. If your CO is routing (for example the last 4 digits) then delete your translation and configure your dial-peer to route 21.. to your CCM (assuming you have numbers from 65902100-65902199).


In CCM, under Route Plan menu, configure a Translation Pattern to translate 2100 to 2120.


Hope this helps a little bit.


Regards,


- Adrián.

Actions

This Discussion