Cisco Agents goes to Not ready state

Unanswered Question
Jul 22nd, 2008


I have use IPCC ver:4.0(5) SR01ES09_Build095.

We have encountered that our cisco agents automatically change state and it will goes from log-in state to Not ready state.

what was the solution where i have to check the logs.



I have this problem too.
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Justin Brenton Thu, 07/24/2008 - 12:14

Hi Salman-ahmad,

This could be the way you have your agents or CSQ configured, you can configure IPCC to have them to automatically goto Not ready or stay in ready. Have you check your system parameter's?

Under RMCM Subsystem, click the resource link on the left hand side,

there is a "automatically Available" radio box you need to select.

Otherwise you maybe hitting this bug.... Are these your symptom's?

CSCsf11662 Bug Details

Agent goes to Not Ready after making Outbound call from Ready state


Agent makes outbound call from ICD extension (to a non-ICD extension), when

the agent finishes the call, they go into Not Ready state when they expect

to be returned to Ready state.


- Cisco Customer Response Solutions (CRS) 4.0(3)

- Agent makes outbound call from ICd extension whilst in Work state (after just finishing an incoming ICD call).

- Agent places the outbound call on Hold at some stage during the call.


If the above scenario occurs, Agent needs to manually change to Ready state.

HTH, Please rate if so




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