HWIC modules

Unanswered Question
Jul 22nd, 2008


I am using 2821 router and trying to insert HWIC-1FE card. But the router is not picking the card. On show diag its saying "This card is not supported/ disabled". What can be the reason? please advice.

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Overall Rating: 3 (2 ratings)
lgijssel Tue, 07/22/2008 - 23:44

The data sheet for the 2800 series says it's supported. The module-datasheet is at:


There it says that only one or two of them may be installed. Is this perhaps the third one?

Otherwise, you may have received a counterfeit module. Are you sure this is a genuine Cisco-made part?



drnteam Tue, 07/22/2008 - 23:48


I am using the IOS c2800nm-adventerprisek9-mz.124-19. The HWIC is connected on port1. Is there any way to enable the slot, as its saying port is disabled. Will the above IOS support this card.

lgijssel Wed, 07/23/2008 - 00:04

Enabling the slot will not be necessary. Mostly, this type of message is caused by an incorrect IOS version (as other have also posted)

Eventually, you could try a different slot to see if that makes a difference, otherwise I would check on the counterfeit option.

Your IOS seems OK to me. Downgrading will not be necessary but it does little harm to try a more recent version. This would require a service contract.



drnteam Tue, 07/22/2008 - 23:50


So infact i need to degrade the IOS from c2800nm-adventerprisek9-mz.124-19 to another version.

lee.reade Wed, 07/23/2008 - 00:07


You dont need to downgrade you just need to go tO one of the two versions of ios suggested to you, or any version after those.



lgijssel Wed, 07/23/2008 - 00:08

12.4(15)T is not the same release as 12.4(19).

The T-release is often required to support the latest hardware and this seems to be the case here as well.



drnteam Wed, 07/23/2008 - 00:22

Tks for the support,

The T version files are so heavy but its supporting the Card as well.


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