07-22-2008 11:29 PM - edited 03-03-2019 10:51 PM
Hi,
I am using 2821 router and trying to insert HWIC-1FE card. But the router is not picking the card. On show diag its saying "This card is not supported/ disabled". What can be the reason? please advice.
07-22-2008 11:44 PM
The data sheet for the 2800 series says it's supported. The module-datasheet is at:
There it says that only one or two of them may be installed. Is this perhaps the third one?
Otherwise, you may have received a counterfeit module. Are you sure this is a genuine Cisco-made part?
regards,
Leo
07-22-2008 11:48 PM
Hi,
I am using the IOS c2800nm-adventerprisek9-mz.124-19. The HWIC is connected on port1. Is there any way to enable the slot, as its saying port is disabled. Will the above IOS support this card.
07-23-2008 12:04 AM
Enabling the slot will not be necessary. Mostly, this type of message is caused by an incorrect IOS version (as other have also posted)
Eventually, you could try a different slot to see if that makes a difference, otherwise I would check on the counterfeit option.
Your IOS seems OK to me. Downgrading will not be necessary but it does little harm to try a more recent version. This would require a service contract.
regards,
Leo
07-22-2008 11:46 PM
Hi,
Are you running the min ver of IOS;
"Note: For the HWIC-1FE and HWIC-2FE the minimum level is Cisco IOS 12.4(15)T."
from;
HTH
LR
07-22-2008 11:48 PM
Hi ,
You may need to upgrade the Cisco IOS Release to 12.4(11)XJ or later
http://www.cisco.com/en/US/docs/ios/12_4/12_4x/release/notes/rn2800xj.html#wp350538
regards
haris
07-22-2008 11:50 PM
Hi,
So infact i need to degrade the IOS from c2800nm-adventerprisek9-mz.124-19 to another version.
07-23-2008 12:07 AM
No,
You dont need to downgrade you just need to go tO one of the two versions of ios suggested to you, or any version after those.
HTH
LR
07-23-2008 12:08 AM
12.4(15)T is not the same release as 12.4(19).
The T-release is often required to support the latest hardware and this seems to be the case here as well.
regards,
Leo
07-23-2008 12:22 AM
Tks for the support,
The T version files are so heavy but its supporting the Card as well.
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