I have a (hopefully) quick query regarding Call Pickups.
Our Marketing Department would like to pick up our Sales Department calls and vice versa.
The Marketing Dept have their own pickup group with the Call Pick number 8524
All members of the Marketing Department are in the Marketing Pickup Group
The Marketing Dept have their own pickup group with the Call Pick number 8509. All members of the Marketing Department are in the Marketing Pickup Group
To enabled these two department to pickup each others calls, I added the Call Pickup number into the Pickup group, for example. Marketing Number is 8524, I added the Sales number (8509) to this pickup group.
However, they still cannot pickup each others call. Is there something i am missing out on or am I barking up the wrong tree altogether.
I posted screen grab to try and make more sense of this.
Indeed this works corerctly. I just did an implementation with 1200 pickup groups, where basically every DN belonged to it's own pickup group to replicate Siemens PIC feature. User would use the GPickUp softkey button and enter 55+4 digit DN to enter their phone calls from other devices, in order to still provide them with true pickup functionallity I utilized the OPickUp, so for example userA and userB belong to their respective pickup groups, yet the 2 pickup groups are nested, which means OPickUp will simply answer the call.
You can also change the "Auto Call Pickup Enabled" service parameter to True, so that when you press the OPickUp or PickUp softkey it automatically answers the call, instead of needing to press Answer again.