Hi I am installing IPCC to interact with CCM Business manager 6.1.2. I have loaded the software on a different server and have just logged in to the CRS application for the first time. I am in the middle of the initial setup and have loaded the license file and am now a Call Manager Configuration page, When I try to add the 2 JTAPI usernames and passwords, I get an the following error message "Could not create JTAPI user on Call manager, Users may already exist"
These users do not exist in Call manager though. Has anyone come across this problem before?