Collect Calls

Unanswered Question
Jul 23rd, 2008
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Hi Everyone,

I've been told to look into call logs of certain users for Collect calls. So, when I logged into CDR to do some searching, I can hardly distinguish long distance calls from other calls.

Is there a way to know the prefixes for collect calls?

Any help will be greatly appreciated.

will rate all helpful posts.


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espereir Sun, 07/27/2008 - 21:37
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Hello Naveen,

You will need to configure the CDR dial-plan according to your CCM dial-plan; below you will find a link that explains how to set it up, if you have the CDR dialplan properly configure it will tag the calls as long distance, international, local, ... :

CDR: Configuring the Dial Plan:

The "CDR Analysis and Reporting Administration Guide" will help you understand how the reports are generated (check the "Understanding Cisco Call Detail Records" section):

Hope it helps!


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