Extension Mobility Logout [6] Database Error

Unanswered Question
Jul 24th, 2008

I am currently doing a CUCM 6.1 install with about 75 phones that will be installed with extension mobility.

Have a couple of test phones set up that will log in ok, but will not log out.

If I hit Services>Extension Mobility>logout *user*? and hit "yes", I get a message "[6] Database Error" on the phone.

I have tried restarting the CM and EM services on the pub and sub, have unsubscribed/subscribed EM on the phones and UDPs, and even rebooted the publisher, but it hasnt helped.

Took some logs from the publisher, using:

admin:file list activelog tomcat/logs/em/log4j/*

And got these lines from the logs:

2008-07-24 16:38:06,648 INFO [http-8080-Processor21] CMDatabase - CMDatabase:deviceLogout: execute function DeviceLogout ('6db01040-e4c4-42d9-b9c8-dff6b96d1b5f')

2008-07-24 16:38:06,656 ERROR [http-8080-Processor21] CMDatabase - ### SQL Error[-746] - 379

2008-07-24 16:38:06,657 ERROR [http-8080-Processor21] DBRequestor - 6:DeviceLogout: Couldn't submit login request to DBL: SEP002155045E3C : 379

2008-07-24 16:38:06,658 ERROR [http-8080-Processor21] EMServiceServlet - 6:Error# 6-LoginService: Dev: SEP002155045E3C- DB Request Error: Couldn't submit logout request to DBL: 379

Has anyone seen this before, or have any ideas what might be causing it?

I have this problem too.
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Overall Rating: 2.3 (3 ratings)
tim.giles Thu, 07/24/2008 - 07:24

You should check the ADP (automated device profile) to make sure the logout profile on the phone isn't specified. If in doubt, use the dependency records on the user/phone to see what might be accessing the same records?

Please rate post.....

t.hartley Mon, 08/04/2008 - 04:37

Were the handsets added via BAT ? If so you might be hitting CSCsl40789 or CSCsj33055

Can't remember which, but I used this fix to get out of trouble:


run the following CLI and the value for ikdevice_defaultpreofile is empty

string instead of NULL (please replace the name SEPXXXXXXXX to be the proper

device name):

run sql select ikdevice_defaultprofile from device where name = 'SEPXXXXXXXX'


col.murray Wed, 08/06/2008 - 12:47

Thanks, Turns out the problem was that I didnt have the logout profile subscribed to Ext Mobility. Once I had another pair of eyes go over the setup this was apparent.


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