Lost path generation in 4.3.5

delawarecity · ‎07-24-2008

I just upgraded to 4.3.5 from 4.3.3.2636 two days ago. At first MARS lost the ability to generate a path for any incident. Today I can see that the path is being generated again but, the computer is shown as being connected to a VLAN instead of a specific switch port. MARS is also unable to offer any mitigation advice because it says no devices are available. Does anyone have any idea what is wrong or better yet a way to fix the problem?

Farrukh Haroon · ‎07-25-2008

Are you sure all of this was working before the upgrade?

Are all the switches present in MARS?

Paths cannot be generated for all incidents, specially those containing Public IP's etc.

Regards

Farrukh

delawarecity · ‎07-28-2008

Path generation was working correctly before I upgraded the system. I could get the port information for all the computers involved in incidents except for a couple of computers that are connected to Cisco 500 express switches.

I checked all the incidents this morning. The only path generatation that was working involved the ASA only. So incidents that involved only an internet address and the ASA were working correctly. I double checked my entry of two switches behind the ASA by logging in as the MARS device via SSH. The account and passwords the MARS box was using were correct. I then checked an incident invlovling each of those switches and just received an unable to compute path error. Is there any setting that could be changed that would cause similar behavior?