There was a 911 call that went out our callmanager but whoever did it did not talk to the operator. In order to track down who made this call and hung up I want to use CDR under tools in serviceablility.
In the CDR > Device Reports > Gateway and with our pattern of 9.911 I navagated to the gateway the 911 call went out. I was unable to find this call. I started to do some testing. I called out the same gateway to a personal cell phone and answerd it. This call showed in the log. I then called the same cell phone but hung up before I answerd the cell phone this time. This attempted call was not logged in the CDR.
The 911 call was probably never answerd in time therefore did not show in my log. Is there a better way to track down this outgoing call? Does anyone know why the CDR does not list an attempted call if it made it out the gateway but not answered?
This is a big problem because a lot of prank or accidental 911 calls will be hung up right away, the caller often does not stay on the line to tell the 911 operator it was a mistake.
Anyone have any solutions?
Thanks in advance