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Transfer from a users vm box to a route point in CM

dvanzee
Level 2
Level 2

Is it possible to give a caller an option during a voicemail greeting to press #1 and the system route them to a predefined number within Call Manager, say a route point?

Unity 4.0.4

1 Accepted Solution

Accepted Solutions

Jaime Valencia
Cisco Employee
Cisco Employee

yes, configure caller input.

create a dummy call handler and under transfer options set it to, yes, calls subscriber at this number and type in the number you want to reach

on the subscriber configure caller input X to attempt transfer to dummy call handler

make sure restrictions tables allow this and the that the CSS of VM ports can reach the number

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

View solution in original post

2 Replies 2

Jaime Valencia
Cisco Employee
Cisco Employee

yes, configure caller input.

create a dummy call handler and under transfer options set it to, yes, calls subscriber at this number and type in the number you want to reach

on the subscriber configure caller input X to attempt transfer to dummy call handler

make sure restrictions tables allow this and the that the CSS of VM ports can reach the number

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

That worked perfect! Thanks!

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