Phone view. CCM 4.1.3 and Unity 7.02

Unanswered Question
Jul 24th, 2008
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15:51:29 Trying to connect to

15:51:29 Connect succeeded - Trying to retrieve devices from

15:51:29 Attempting to retrieve the list of phone devices

15:51:29 from CUCM/CCM. This may take a moment...

15:51:29 Successfully retrieved the list of

15:51:29 586 phone devices from CUCM/CCM..

15:51:29 Retrieving registration status and device info for

15:51:29 device list items 1 to 200 of 586.

15:51:30 Error: Phone View - WinHttpReceiveResponse failed in OpenRequest

15:51:30 Phone View - SelectCmDevice OpenRequest failed

15:51:30 Error: Phone View - RetrieveDevices failed to call SelectCmDevice

15:51:30 Failed to retrieve devices from - will try next server (if any)

Looks like something wrong with CCM.

What am I doing wrong?


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ranpierce Fri, 07/25/2008 - 05:59
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I tested this in the lab and the only thing that I can think of that is different is CCM is using MLA in production where it is not working.

Note: If you are integrated with Cisco CallManager 4.x and if Multi-Level Admin is configured on Cisco CallManager, the Multi-Level Admin username and password might need to be used for the credentials.

I am using my username and password, how do I know what the Multi-Level Admin username and password is? I thought I was but maybe this is the issue. Some buttons in CCMAdmin are greyed out that is why I think this might be the issue.


Jason Aarons Tue, 01/27/2009 - 08:41
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Did you ever get a resolution for this? I have same issue.


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