LMS 3.0.x HTTP 500 error - Chassis Summary Graph - 3750 links

Answered Question
Jul 24th, 2008
User Badges:

I am recieving the following http 500 error when clicking on some but not all 3750 links in the Chassis Summary Graph.


HTTP Status 500 -

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

java.lang.NullPointerException

java.util.Hashtable.put Hashtable.java:401)

com.cisco.nm.rmeng.inventory.reports.util.IRUtils.getDeviceDisplayNames(IRUtils.java:581)

com.cisco.nm.rmeng.inventory.reports.ui.action.InventoryReportsAction.perform(InventoryReportsAction.java:692)

org.apache.struts.action.ActionServlet.processActionPerform ActionServlet.java:1786)

org.apache.struts.action.ActionServlet.process(ActionServlet.java:1585)

org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:509)

javax.servlet.http.HttpServlet.service(HttpServlet.java:709)

javax.servlet.http.HttpServlet.service(HttpServlet.java:802)

com.cisco.nm.cmf.util.AccessLogFilter.doFilter(Unknown Source)


note The full stack trace of the root cause is available in the Apache Tomcat/5.5.17 logs.

Apache Tomcat/5.5.17


This error occurs when clicking any number link for:


cevChassisCat3750G24TS1U(0.239%) 12

cevChassisCat3750G48TS(0.239%)12

cevChassisCat375024(7.337%) 369

cevChassisCat375024PS(8.272%)416

cevChassisCat375048PS(38.735%) 1948

cevChassisCat375048(10.678%) 537

cevChassisCat3750G48PS(0.219%)11

cevChassisCat375024TS(0.06%) 3


But the following 3750 types work properly and pull the expected hardware report for the devices.


cevChassisCat375024T(0.06%) 3

cevChassisCat3750Ge12Sfp(0.04%)2


All other device types work as expected for routers and switches.


Is there a bug regarding the 3750 device files and, if so, is there a patch available? This problem occurs in our LMS 3.0 and 3.0.1 systems.


I am expecting LMS 3.1 to be delivered very soon. Will that version have a fix for this?


Thanks for any help.



Correct Answer by Joe Clarke about 9 years 3 days ago

This is CSCsm98506 which is fixed in LMS 3.1. I have a patch for LMS 3.0.1 (RME 4.1.1) which is available by calling the TAC.

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (1 ratings)
Loading.
Correct Answer
Joe Clarke Thu, 07/24/2008 - 17:50
User Badges:
  • Cisco Employee,
  • Hall of Fame,

    Founding Member

This is CSCsm98506 which is fixed in LMS 3.1. I have a patch for LMS 3.0.1 (RME 4.1.1) which is available by calling the TAC.

Actions

This Discussion