Troubleshooting ACS-RSA integration

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Jul 25th, 2008
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Recently I have implemented 4 ACS server over Windows. They will be using RSA SecureID server as external DB for authentication. After I installed the ACE client on the servers and do the necessary configuration, only two units are working fine, while the other two are not working: The users authentication will fail with an "External DB password invalid" error.

I have checked the manual but it seems got no troubleshooting guide on this. Could anybody guide me on how to troubleshoot this issue? thanks!

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dhananjoy chowdhury Fri, 07/25/2008 - 02:44
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What do you see in the logs on the RSA Authentication Manager ?

xianglingzj Mon, 07/28/2008 - 00:17
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Thanks JG, but this is the configuration guide and it seem there is not troubleshooting tips on it.

joeharb Fri, 04/09/2010 - 09:12
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Did you ever get this resovled I am having the same issue.




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