CallManager & Contact Center Reporting Tools

Unanswered Question
Jul 25th, 2008

I have been asked by HR to run 30-day and 60-day reports on certain directory numbers. From there I need to break the incoming calls down to calls coming through my IPCC auto attendants and calls coming from directly dialing the extension (internal phone calls). How can I pull these numbers from the system?



I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
nmoore1978 Sat, 07/26/2008 - 05:04

Hi Justin,

Unfortunately those tools are not granular enough and the CM reporting tool will only return 5 pages at a time. It would take too much time using those tools.

I'm hoping that there's other Cisco tools or third party applications that can do what I want in a few minutes rather than hours of manual sorting.


This Discussion