Solved: 7931 & Attendant Console

gary.simpson · ‎07-25-2008

Hi guys,

Can anyone tell me if the 7931 phone is supported by the latest versions of CUCM/CUCMBE (6.1.2.1000-13)?

Regards,

Gary.

Rob Huffman · ‎07-25-2008

Hi Gary,

The 7931 is supported on CCM 6.1(2) but not for use with Attendant Console (I don't think it ever will be, due to the Line/Display limitations);

Cisco Unified IP Phones that are used with the attendant console must meet the following guidelines:

â€¢Use the attendant console with any Cisco Unified IP Phone 7905G, 7911G, 7912G, 7912G-A, 7940G, 7941G, 7941G-GE, 7960G, 7961G, 7961G-GE, 7970G and 7970G-GE that is using SCCP.

Page 231;

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_1_1/ccmfeat/fsgd.pdf

Hope this helps!

Rob

View solution in original post

Rob Huffman · ‎07-25-2008

Hi Gary,

The 7931 is supported on CCM 6.1(2) but not for use with Attendant Console (I don't think it ever will be, due to the Line/Display limitations);

Cisco Unified IP Phones that are used with the attendant console must meet the following guidelines:

â€¢Use the attendant console with any Cisco Unified IP Phone 7905G, 7911G, 7912G, 7912G-A, 7940G, 7941G, 7941G-GE, 7960G, 7961G, 7961G-GE, 7970G and 7970G-GE that is using SCCP.

Page 231;

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_1_1/ccmfeat/fsgd.pdf

Hope this helps!

Rob

gary.simpson · ‎07-25-2008

Many thanks for the confirmation.

I was afraid you were going to say that. I also read that list in the 6.1.1 f&S guide, i was praying it was something that was brought in on 6.1.2 :-)

Don't you just love salesmen that drop you in it...Can't wait to break the news to their customer on Monday morning!

Many thanks again Rob.

Gary.

Rob Huffman · ‎07-25-2008

Hi Gary,

You are always welcome :)

It's always tough being the "customer facing" person when these type of things come up. Perhaps you can swing a nice trade-in/free upgrade to mitigate the situation.

"Where there's a will there's a way"

The customer is almost always understanding when you explain the reasoning behind these things and the "enhanced" service that you will offer with the "fix" :)

Take care,

Rob