CUE No Response to Calls

Answered Question
Jul 25th, 2008
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My CUE has been working for months. Recently it stops responding to AA and voicemail calls. Debug on cme shows sip invite is sent correctly to cue, by no reponse received.

==============

000567: Jul 26 18:46:46.594: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:

Sent:

INVITE sip:[email protected]:5060 SIP/2.0

Via: SIP/2.0/UDP 202.162.180.9:5060;branch=z9hG4bK455CB

From: "Spare" <sip:[email protected]>;tag=471FF6C-1E48

To: <sip:[email protected]>

Date: Sat, 26 Jul 2008 06:46:46 GMT

Call-ID: [email protected]

Supported: 100rel,timer,resource-priority,replaces

Min-SE: 1800

Cisco-Guid: 1923626420-1511330269-2157967656-3858222332

User-Agent: Cisco-SIPGateway/IOS-12.x

Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SU

tt-triton-cme#BSCRIBE, NOTIFY, INFO, REGISTER

CSeq: 101 INVITE

Max-Forwards: 70

Timestamp: 1217054806

Contact: <sip:[email protected]:5060>

Expires: 180

Allow-Events: telephone-event

Content-Type: application/sdp

Content-Disposition: session;handling=required

Content-Length: 250


v=0

o=CiscoSystemsSIP-GW-UserAgent 2324 9168 IN IP4 202.162.180.9

s=SIP Call

c=IN IP4 202.162.180.9

t=0 0

m=audio 17590 RTP/AVP 0 101

c=IN IP4 202.162.180.9

a=rtpmap:0 PCMU/8000

a=rtpmap:101 telephone-event/8000

a=fmtp:101 0-16

a=ptime:20

==================


Debug on cue shows nothing (not receiving any sip invite).

=============

trace ccn trace ccn stacksip dbug

trace ccn managerappl dbug

trace ccn libmedia dbug

trace ccn subsystemcmt dbug

show trace buffer tail

================


But VoiceView is working fine.

Any ideas?


Thanks in advance.


Correct Answer by Chad Stachowicz about 8 years 10 months ago

reload the entire router, and verify its still broken. After please upload the config. I am going to suggest a TAC Case though, because equipment does break and if there were 0 changes, and its been working for months. I would firstly assume a broken CUE.


HTH,


Chad

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Correct Answer
Chad Stachowicz Sat, 07/26/2008 - 13:37
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  • Silver, 250 points or more

reload the entire router, and verify its still broken. After please upload the config. I am going to suggest a TAC Case though, because equipment does break and if there were 0 changes, and its been working for months. I would firstly assume a broken CUE.


HTH,


Chad

bartosz.boczar Thu, 01/15/2009 - 14:27
User Badges:

Larry,


Can you tell what the solution of the problem was? Was it the CME/CUE reload?

Thank you.

Chuan Liu Thu, 01/15/2009 - 14:56
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Hi Bartosz,


Just a simple rebooting did the job.


Rgd.

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