07-26-2008 06:30 AM - edited 03-13-2019 05:30 PM
Hi I have a Cisco IP Phone 7960. I have lost the password. I need to get the device into factory reset or need to break the password. I have done rebooting, holding # key and typed 123456789*0#. Thats not working. Typed passwords (Cisco, cisco, **#), thats also not working. What to be done next to resolve my issues.
Please reply asap.
Thanks
07-27-2008 10:10 PM
Lakshmy,
If the factory reset does not clear the password, I am afraid that the unit should be RMAd; are you sure that the factory reset is successful? I mean, are you getting into the "factory reset sequence detected" and "Keep network cfg? 1 = yes 2 = no" screens? If that is not the case, please follow the factory reset steps at this link:
Hope it helps!
07-28-2008 06:54 AM
Hi.
I have gone through that link earlier and i was not getting the prompts "factory reset sequence detected" and "Keep network cfg? 1 = yes 2 = no". thats the scenario i am having. I was following the same steps thats mentioned under factory reset.
Thanks
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