IPCCX 6.X to work with CUCM6.X or not?

Answered Question
Jul 26th, 2008
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Dear All,


Please confirm that IPCCX version 6.0 can work with CallManage 6.0 or not?


Regards,

Ahmed Rizk

Correct Answer by Rob Huffman about 8 years 9 months ago

Hi Ahmed,


IPCCX 6.0 will not work with CCM 6.x It is intended for use with CCM 4.3 specifically;


Check out Page 148,


http://cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf



Cisco CRS 6.0(1) includes several new features, including the following:


•Supports Windows 2003 Server operating system


•Compatible with Cisco Unified Communications Manager release 4.3


http://cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_6_0/release/notes/crs601rn.pdf



Cisco CRS 5.0(1) provide a variety of new features and functions, including:


•Compatibility with Unified Communications Manager 5.1 and 6.0.


http://cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_5_0/release/notes/crs501rn.pdf


Hope this helps!

Rob

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Correct Answer
Rob Huffman Sat, 07/26/2008 - 07:52
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Hi Ahmed,


IPCCX 6.0 will not work with CCM 6.x It is intended for use with CCM 4.3 specifically;


Check out Page 148,


http://cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf



Cisco CRS 6.0(1) includes several new features, including the following:


•Supports Windows 2003 Server operating system


•Compatible with Cisco Unified Communications Manager release 4.3


http://cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_6_0/release/notes/crs601rn.pdf



Cisco CRS 5.0(1) provide a variety of new features and functions, including:


•Compatibility with Unified Communications Manager 5.1 and 6.0.


http://cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_5_0/release/notes/crs501rn.pdf


Hope this helps!

Rob

Rob Huffman Sat, 07/26/2008 - 09:31
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Hi Ahmed,


You are most welcome my friend :) It's always a pleasure dealing with kind people like yourself.


Have a great weekend!

Rob

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