CUCMBE - can't creat unity connection users

Unanswered Question
Jul 26th, 2008

Brand new CUCMBE system. Can't create a unity user. I get to the dialog to create a user...asks me for the server name and template and then times out and craps out with a java error.

Any ideas?\

Unity answers just fine and ports came up OK, etc. Just can't add folks to it!

I have this problem too.
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Tommer Catlin Sun, 07/27/2008 - 19:41

Have you added the users to the CUCM side? you have to add users of Unity with First Name Last name, phonoe, associate a line or device. Then go to Unity, Sync users, activate, etc.

If you are having Java problems, restart the Unity connection services or try a different web browser. I just put a CUCMBE in the other day and no java issues.

bpalmquist Tue, 07/29/2008 - 02:03

Turned out that I made a typo in the IP address for the Unity server (on box) in the Applications Servers config of CUCM.

All is well now.

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