Ayodeji Okanlawon Sun, 07/27/2008 - 03:14
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What do you mean by this? Can you explain better

muzammelhaque Sun, 07/27/2008 - 03:20
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Hi,

In the outbound dialer we have customer notification service (CNS). By this, dialer upload numbers for outbound dials but we want to configure that some specific number (that we will define) dialer will not dial by the "do-not-call" list.

How we can configure that outbound dialer will not dial some predifined customer number.

Guide me.

Thanks

Muzammel haque

muzammelhaque Sun, 07/27/2008 - 04:08
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Hi,

Thanks for the reply. I am talking about IPCC Enterprise solution with outbound dialer. "Do-not-call" list configuration is available and I need more details.

by the outbound dialer "Import Rules" you can select "do-not-call"list. My question is, we have already outbound campaign like "CNSCAMAPIGN" and import type is "contact" how we can add "do-not-call" list with the same campaign.


Regards,

Muzammel haque

muzammelhaque Sun, 08/31/2008 - 23:01
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Hi,

Thanks for your time. I have already configured do-not-call list & is working fine but thing is this list is applicable for all the Outbound Campaign. I Want to add this list for a specific campaign (consider we have 5 campaign for different purpose).


Have you any suggestion.


Thanks in advance.


Muzammel

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