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Attendant console issues

rohanpatel
Level 1
Level 1

‎07-28-2008 05:46 AM - edited ‎03-17-2019 09:27 PM

I upgraded call manager from 5.1(2) to 6.1(2). I upgraded attendant console for the reception. Most of the features are working.

When the call come in attendant console does not see an incoming call under CALL PROCESSING window.

Please advise..

Thanks

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wong34539
Level 6
Level 6

‎08-01-2008 11:18 AM

If you do not configure the user, the attendant console cannot interact with CTIManager, and the attendant cannot receive calls so configure the user.

Cisco CallManager Attendant Console Frequently Asked Questions.

http://www.cisco.com/en/US/products/ps7282/products_qanda_item09186a00800b0a20.shtml

Cisco CallManager Attendant Console Issues

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/trouble/4_0_1/tb401c10.html#wp1000555

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