Really interesting scenario:
We have two callmanager clusters. We have servicedesk at three locations. One location, suppose A, is regestered to one CCM cluster and remaining locations B & C are registered to other CCM cluster. Our customer has placed interesting requirement as below:
There will be one pilot number common for servicedesk at all locations and that is only servicedesk number known to all users at all three locations. Every location will be having its own internal pilot number which is known to servicedesk people only and not to any other user.
Common pilot 9999
Location A 6666
Location B 7777
Location C 8888
When a user dials that number, servicedesk extensions at all locations must start ringing. Suppose user at location A dials common pilot 9999 and servicedesk member at location C picks up the call. When that member from location C comes to know that user is from location A and wants to transfer the call to location A, that member will dial pilot number 6666 and servicedesk extensions at location A will start ringing.
Can anyone crack this?