I trying to make a script which plays a plays a announcement prompt to an external number before connecting the caller to the called external number.
So; 1)the caller get option to be transfered to 24 hour service employee.
2) after digit is pressed, a call gets setup to a external number.
3) the external number answers and first hears a announcement telling with which name the call should be answered.
4) the callers gets connected to the called number.
I tried with the Call Consult Transfer step but that doesn't play out prompts to the called number.
Is Call redirect an option? Or is Place Call a possible solution.
The last plays out the prompt but how do I get the two calls (inbound & outbound) connected to eachother???