We are considering purchasing Contact Center Express for our 30 agent call center. We have a need for "on demand" recording. We want the agent or supervisor to be able to initiate a recording of a call. From the data sheet, this appears possible in Contact Center Express 6.
However I've heard other users make comments like "the recording is very basic". I think it should still meet our needs, but does anybody have any experience?
What are some limiations I might hit? Any design guidelines to take into account (disk space, another server, etc)?