Cisco Unified Operations Manager

Answered Question
Jul 29th, 2008
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we are trying to add a callmanager version 4.2(1) running on a windows 2000 platform to the cisco unified operations manager if we go to

Service Monitor>Configuration>Unified Communication Manager Credentials, edit the credentials, however the CDR DB User Name always fails. I went to callmanager and then to SQL>Enterprise Manager>Microsoft SQL Servers>Sql server group>Local(windows NT)>Databases>CDR>users and we have the ServManager user, whenever we check the settings it fails on the CDR user.

could you please help me out

Correct Answer by spaladug about 8 years 11 months ago

Please make sure you follow the tasks for the CCM 4.x exactly as mentioned in the url below. There are a lot of nuances for SQL configuration on CCM 4.x.

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Overall Rating: 5 (1 ratings)
hadbou Mon, 08/04/2008 - 10:51
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Cisco does not recommend adding Cisco CallManager servers as members of a Microsoft Windows domain. However if your system architecture depends on servers joining a Windows domain, then you must disable the Network Time Protocol (NTP) software that is installed by Cisco CallManager when you add the server as a member of a domain and use Microsoft time service. You must disable the NTP service on every server in your cluster.

cris_jimenez Mon, 08/04/2008 - 11:25
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The callmanager is a member server, its not on a domain. we would like to know excactly which username is the cisco unified operation manager is expecting for CDR DB user. If I try the CAR username it fails If i try a user from the CDR database it fails also. we would like to know what kind of user is the application expecting

cris_jimenez Mon, 08/04/2008 - 17:22
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thank you very much. I was missing a step a service parameter field was set to false

thanks again


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