Call Manager company directory listing

Unanswered Question
Justin Brenton Tue, 07/29/2008 - 13:00
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Hi vmani,


This all depends on how you have this setup, are you using a call handler for this?


if so you can use the below guide to change the recording on the call handler


Using the Cisco Unity Greetings Administrator to Change Call Handler Greetings


Once you have set up the Cisco Unity Greeting Administrator for a call handler, the owner of the call handler can toggle between the alternate and standard call handler greetings, or record the call handler greeting over the phone. When a public distribution list owns a call handler, the Cisco Unity Greetings Administrator allows each member of the public distribution list to manage call handler greetings by using the Cisco Unity phone conversation.


To access the Cisco Unity Greetings Administrator, the owner of the call handler will require the following information:


•The phone number to dial for access to the Cisco Unity Greetings Administrator


•The ID of the call handler owner


•The password of the call handler owner


•The extension of the call handler


To prevent unauthorized access to Cisco Unity, make sure that the call handler owner understands that the above information should be kept confidential.


To Use the Cisco Unity Greetings Administrator to Manage Call Handler Greetings


Step 1 On the phone, dial the phone number for access to the Cisco Unity Greetings Administrator.


Step 2 At the prompt, enter the ID of the call handler owner, and press #.


Step 3 At the prompt, enter the password of the call handler owner, and press #.


Step 4 At the prompt, enter the extension of the call handler.


Step 5 Follow the Cisco Unity conversation to toggle between the alternate and standard call handler greetings, or to record the call handler greeting.


Toggle between greetings


Press 1.

Record the greeting


Press 2.



You can also change the call handler settings through the web interface, im not sure the exact location but you will see call handlers menu.



http://www.cisco.com/en/US/docs/voice_ip_comm/unity/402/administration/guide/ex/SAG_0200.html#wp1141371


Hope this helps, please rate below if so.


Regards,

Justin

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