Our voice mail states "press 8 for a directory listing". When the user inputs "8" - a voice says "press the first two letters of the person you are trying to reach" - we need this part of the recording changed to another voice and I am not sure how to go about it.

Hi vmani,

This all depends on how you have this setup, are you using a call handler for this?

if so you can use the below guide to change the recording on the call handler

Using the Cisco Unity Greetings Administrator to Change Call Handler Greetings

Once you have set up the Cisco Unity Greeting Administrator for a call handler, the owner of the call handler can toggle between the alternate and standard call handler greetings, or record the call handler greeting over the phone. When a public distribution list owns a call handler, the Cisco Unity Greetings Administrator allows each member of the public distribution list to manage call handler greetings by using the Cisco Unity phone conversation.

To access the Cisco Unity Greetings Administrator, the owner of the call handler will require the following information:

•The phone number to dial for access to the Cisco Unity Greetings Administrator

•The ID of the call handler owner

•The password of the call handler owner

•The extension of the call handler

To prevent unauthorized access to Cisco Unity, make sure that the call handler owner understands that the above information should be kept confidential.

To Use the Cisco Unity Greetings Administrator to Manage Call Handler Greetings

Step 1 On the phone, dial the phone number for access to the Cisco Unity Greetings Administrator.

Step 2 At the prompt, enter the ID of the call handler owner, and press #.

Step 3 At the prompt, enter the password of the call handler owner, and press #.

Step 4 At the prompt, enter the extension of the call handler.

Step 5 Follow the Cisco Unity conversation to toggle between the alternate and standard call handler greetings, or to record the call handler greeting.

Toggle between greetings

Press 1.

Record the greeting

Press 2.

You can also change the call handler settings through the web interface, im not sure the exact location but you will see call handlers menu.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/402/administration/guide/ex/SAG_0200.html#wp1141371

Hope this helps, please rate below if so.

Regards,

Justin

That was very helpful! thanks!

right now the standard greeting says "press 8 for directory listing" - we need to change it to 2 - where does it need to be setup? the extension for the directory handler is set to 555.