UCCX 5.0 call redirect question

Unanswered Question
Jul 29th, 2008

Hello,

My client would like their customers to be able to dial the 4 digit extension..this i can do with a redirect step. My problem is the following...

If the extension is busy, they want the caller to have the menu option to leave a message (email steps) or to be queued to a agent. I have tried to call a busy extension (one which is already on a call) but the menu script doesn't execute..it just rings.

Thanks in advance for any guidance.

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leandro-contino Thu, 08/14/2008 - 05:10

The request of this document isn`t good..I`ve the same problem with mi IVR the call is desconected and the log say CTIERR_REDIRECT_CALL_DESTINATION_BUSY

This is the request of the document !

CTIERR_REDIRECT_CALL_DESTINATION_BUSY

Description

The redirect destination is busy.

Causes

The redirect destination is busy.

Resolution

Check to see if the destination is busy, and try again.

Any idea ?

Thnks a lot

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