UCCX 5.0 call redirect question

sementellic · ‎07-29-2008

Hello,

My client would like their customers to be able to dial the 4 digit extension..this i can do with a redirect step. My problem is the following...

If the extension is busy, they want the caller to have the menu option to leave a message (email steps) or to be queued to a agent. I have tried to call a busy extension (one which is already on a call) but the menu script doesn't execute..it just rings.

Thanks in advance for any guidance.

aghaznavi · ‎08-04-2008

This can happen because of a timing issue, a performance issue or a configuration issue. This can also occur when there are two JTAPI clients. If one of them redirects, the other receives this error.

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00808d640f.shtml#CTIERR_REDIRECT_CALL_DOES

leandro-contino · ‎08-14-2008

The request of this document isn`t good..I`ve the same problem with mi IVR the call is desconected and the log say CTIERR_REDIRECT_CALL_DESTINATION_BUSY

This is the request of the document !

CTIERR_REDIRECT_CALL_DESTINATION_BUSY

Description

The redirect destination is busy.

Causes

The redirect destination is busy.

Resolution

Check to see if the destination is busy, and try again.

Any idea ?

Thnks a lot