message from the unity pilot number without ringing phone

Unanswered Question
Jul 29th, 2008

I have a customer that is calling from an avaya phone into Unity and trying to leave a VM for a subcriber wihtout ringing their phone. Usually the default call handler gives you the option of dialing by extension and ringing the subscibers phone. Is it possible for the phone to not ring and just be able to leave a message? Thanks in advance!

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Brandon Buffin Tue, 07/29/2008 - 12:23

This would be determined by the subscriber's call transfer setting. In Unity administration, go to Subscribers > Choose Subscriber > Call Transfer. The "Transfer incoming calls to a phone" setting determines whether calls will be sent to the subscriber's greeting, the subscriber's extension or another number.


Hope this helps.


Brandon

Jaime Valencia Tue, 07/29/2008 - 12:32

just to add to the info from Brandon this behavior will be for all calls, not sure if you want this only for a set of calls


HTH


java


if this helps, please rate

Kevin Frazer Tue, 07/29/2008 - 12:44

This would just be for the front desk calling into Unity pilot number and once in unity dial an extension and leave message without ringing the actual phone.

eschulz Tue, 07/29/2008 - 14:48

The front desk receptionist should dial #2 after the extension. This tells Unity to skip the Subscriber's transfer rule and go directly to the mailbox greeting.


-Eric

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