we have installed IPCCX 4.1 on a Call Center over Call Manager 4.3 and configured several teams with Extension Mobility. The problem is that when getting the applications reports such as "Application Summary Reports" or "Application Performance Analysis Report" we obtain hundreds of abandoned calls although we haven't experiended such load of traffic.
We have found the mistake on "Aborted and Rejected Call Detailed Report" in which heve detected those calls we missed on the other application reports. There is an amount of calls repeating, for each of them, an abandoned entry with the reason com.cisco.app.ApplicationTaskInactiveException.
We also noticed that only the groups implementing Extension Mobility presents that exception.
We have found nothing about that exception and nothing about how to solve it and need to get those reports.
Can you give us some suggestion or documentation about the exceptions of CRS and how to handle them on CRS scripts? We will appreciate any help.