My users are experiencing call routing problems.
Eg. Ext 1111 (Partition A) is overflowing/routing to Ext 2222 (Partition B) which is on the hunt list (Partition B)for mainline.
I have checked that both dns and hunt list are in their correct partition. There is no call forward treatment done on ext 1111. Their DNs do not overlap. There are also no translating done.
It happens only intermittently. When I tested ext 1111, my call is routed to the voicemail (which is correct). However my user at ext 2222 keeps reporting cases of receiving wrong calls (for more than 1 ext). We have also verify with the callers that they have dialled the correct DDI number.
FYI, ext 1111 and 2222 are located at different countries, so callers are very sure they have dialled the correct DDI number.
The only thing I can think of is to create a new partition and dump ext 2222 & the hunt list into it (but currently they are already in a diff partition as ext 1111....).
Any advice is appreciated.