Perfectly good WS-X6704-10GE modules do not power on in 6500 running CatOS

astanislaus · ‎07-29-2008

We are getting an error when trying to install a new WS-X6704-10GE module into a CAT 6500 running CatOS version cat6000-sup720cvk9.8-4-3.bin. The switch already has two of these modules in the chassis and working fine. We are nstalling a 3rd module.

If we try to power the module up when in the switch we get:

SW-002> (enable) set module power up 4

Module 4 could not be powered up.

If we remove and then insert the module we get:

RNS-CSW-002> (enable) 2008 Jul 30 11:36:05 AEST +10:00 %SYS-5-MOD_REMOVE:Module

4 has been removed

failed to read serial eeprom of linecard in slot 4.

2008 Jul 30 11:36:17 AEST +10:00 %SYS-1-MOD_PWRSPROMFAIL:Power mgmt sprom failur

e for module 4

2008 Jul 30 11:36:17 AEST +10:00 %SYS-5-MOD_INSERT:Module 4 has been inserted

Attached is show module and the show eprom from the module.

The switch has two of the same module WS-X6704-10GE already installed in it, although older versions.

We have tried 2 different WS-X6704-10GE modules in 3 different switches with the same results in all of them (all running CatOs - cat6000-sup720cvk9.8-4-3.bin)

The 2 modules both worked fine in our staging lab in another 6509-E running the latest IOS.

Could it be power supply not sufficient. See attached files for more details.

Mark Yeates · ‎07-29-2008

From the error message that you posted the new card seems to be bad. It means that the EPROM is unreadable and unable to boot. You should put in a TAC case and get this module replaced.

HTH,

Mark

astanislaus · ‎07-29-2008

Mark,

As I said in the posting I have two WS-X6704-10GE cards which work fine in my lab machine running IOS. Customer is running CatOS. More details of versions have already been posted in my first postting. I have two WS-X6704-10GE and three CAT 6500 switches running CatOS and they all have the same problem. I think I may be running out of power in these switches. See power details in my posting attachment.

Regards

Alphonse

astanislaus · ‎07-29-2008

Found that verion 2.7 of WS-X6704-`0GE cards do not work in the version of CatOS posted in the main note, whereas version 2.3 works fine. So may be to support version 2.7 we may need a higher version of CatOS. I may have to log a TAC case.

Rik Guyler · ‎07-30-2008

You can also try to send that one back in via RMA and get a card with an older version of code. I've done that in reverse (had older and needed newer) and while they tell you they can't promise a specific version of firmware on the card they always figured it out for me.

astanislaus · ‎08-03-2008

The new WS-X6704-10GE cards which we installed had DFC3C daughter cards and hence the problem.

=============================================

Unsupported Hardware

The following hardware is not supported:

â€¢Compact Flash adapter (WS-CF-UPG=)

--------------------------------------------------------------------------------

Note This part also appears as CF-ADAPTER-SP in the configuration tool.

--------------------------------------------------------------------------------

As per the relase notes at:

http://www.cisco.com/en/US/docs/switches/lan/catalyst6500/catos/8.x/release/notes/OL_4498.html#wp21206 we found the following information in it:

====================================

Unsupported Hardware

The following hardware is not supported:

â€¢Compact Flash adapter (WS-CF-UPG=)

--------------------------------------------------------------------------------

Note This part also appears as CF-ADAPTER-SP in the configuration tool.

--------------------------------------------------------------------------------

Unsupported Hardware:

=====================

â€¢16-port Gigabit Ethernet switching module (WS-X6816-GBIC)

â€¢Distributed forwarding cards (DFC) installed on WS-X67xx modules:

-WS-F6700-DFC3BXL

-WS-F6700-DFC3B

-WS-F6700-DFC3A

-WS-X6708-10G-3C

-WS-X6708-10G-3CXL

â€¢DFC installed on dCEF256 and CEF256 modules:

-WS-F6K-DFC3BXL

-WS-F6K-DFC3B

-WS-F6K-DFC3A

-WS-F6K-DFC

â€¢SPA interface processors (7600-SIP-200, 7600-SIP-400, 7600-SIP-600)

â€¢Cisco Application Control Engine (ACE10-6500-K9)

â€¢WebVPN Services Module (WS-SVC-WEBVPN-K9)

Unsupported modules remain powered down if detected and do not affect system behavior.