07-29-2008 07:14 PM - edited 03-06-2019 12:30 AM
We are getting an error when trying to install a new WS-X6704-10GE module into a CAT 6500 running CatOS version cat6000-sup720cvk9.8-4-3.bin. The switch already has two of these modules in the chassis and working fine. We are nstalling a 3rd module.
If we try to power the module up when in the switch we get:
SW-002> (enable) set module power up 4
Module 4 could not be powered up.
If we remove and then insert the module we get:
RNS-CSW-002> (enable) 2008 Jul 30 11:36:05 AEST +10:00 %SYS-5-MOD_REMOVE:Module
4 has been removed
failed to read serial eeprom of linecard in slot 4.
2008 Jul 30 11:36:17 AEST +10:00 %SYS-1-MOD_PWRSPROMFAIL:Power mgmt sprom failur
e for module 4
2008 Jul 30 11:36:17 AEST +10:00 %SYS-5-MOD_INSERT:Module 4 has been inserted
Attached is show module and the show eprom from the module.
The switch has two of the same module WS-X6704-10GE already installed in it, although older versions.
We have tried 2 different WS-X6704-10GE modules in 3 different switches with the same results in all of them (all running CatOs - cat6000-sup720cvk9.8-4-3.bin)
The 2 modules both worked fine in our staging lab in another 6509-E running the latest IOS.
Could it be power supply not sufficient. See attached files for more details.
07-29-2008 07:33 PM
From the error message that you posted the new card seems to be bad. It means that the EPROM is unreadable and unable to boot. You should put in a TAC case and get this module replaced.
HTH,
Mark
07-29-2008 07:45 PM
Mark,
As I said in the posting I have two WS-X6704-10GE cards which work fine in my lab machine running IOS. Customer is running CatOS. More details of versions have already been posted in my first postting. I have two WS-X6704-10GE and three CAT 6500 switches running CatOS and they all have the same problem. I think I may be running out of power in these switches. See power details in my posting attachment.
Regards
Alphonse
07-29-2008 11:46 PM
Found that verion 2.7 of WS-X6704-`0GE cards do not work in the version of CatOS posted in the main note, whereas version 2.3 works fine. So may be to support version 2.7 we may need a higher version of CatOS. I may have to log a TAC case.
07-30-2008 04:52 AM
You can also try to send that one back in via RMA and get a card with an older version of code. I've done that in reverse (had older and needed newer) and while they tell you they can't promise a specific version of firmware on the card they always figured it out for me.
08-03-2008 10:34 PM
The new WS-X6704-10GE cards which we installed had DFC3C daughter cards and hence the problem.
=============================================
Unsupported Hardware
The following hardware is not supported:
â¢Compact Flash adapter (WS-CF-UPG=)
--------------------------------------------------------------------------------
Note This part also appears as CF-ADAPTER-SP in the configuration tool.
--------------------------------------------------------------------------------
As per the relase notes at:
http://www.cisco.com/en/US/docs/switches/lan/catalyst6500/catos/8.x/release/notes/OL_4498.html#wp21206 we found the following information in it:
====================================
Unsupported Hardware
The following hardware is not supported:
â¢Compact Flash adapter (WS-CF-UPG=)
--------------------------------------------------------------------------------
Note This part also appears as CF-ADAPTER-SP in the configuration tool.
--------------------------------------------------------------------------------
Unsupported Hardware:
=====================
â¢16-port Gigabit Ethernet switching module (WS-X6816-GBIC)
â¢Distributed forwarding cards (DFC) installed on WS-X67xx modules:
-WS-F6700-DFC3BXL
-WS-F6700-DFC3B
-WS-F6700-DFC3A
-WS-X6708-10G-3C
-WS-X6708-10G-3CXL
â¢DFC installed on dCEF256 and CEF256 modules:
-WS-F6K-DFC3BXL
-WS-F6K-DFC3B
-WS-F6K-DFC3A
-WS-F6K-DFC
â¢SPA interface processors (7600-SIP-200, 7600-SIP-400, 7600-SIP-600)
â¢Cisco Application Control Engine (ACE10-6500-K9)
â¢WebVPN Services Module (WS-SVC-WEBVPN-K9)
Unsupported modules remain powered down if detected and do not affect system behavior.
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