Cannot access Extensions, Phones info via CUE Gui.

Unanswered Question
Jul 30th, 2008

I had to rebuild me NM-CUE module today and I'm now unable to see the phones, extensions information in the CUE Gui. I can reach them just fine if I http to the ccme.html addres but Im sure that before the rebuild I could see these when I used the GUI for CUE.

http://192.168.6.240/web (Unity)

Unable to see phone info, only Voicemail

http://192.169.6.254/ccme.html

Able to see phone info just fine.

Any help much appreciated.

I have this problem too.
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esther.tan Wed, 07/30/2008 - 23:32

Do you have dn-webedit at telephony service?

You are able to import users from CME when you rebuild your CUE?

gthaliwal Thu, 07/31/2008 - 02:37

Have you checked your network routes?

You need a route from your phone vlan/CME into the CUE and visa-versa. If you cut and paste the config then this is probably not the issue but if it was rebuilt from scratch then this is a likely cause inmho!

craigneeld Fri, 08/08/2008 - 07:35

Thanks for the reply.

IP Routes are all present, Voicemail works fine. Its just the admin gui from CUE that seems to have all the Phone, Extension stuff missing. I can browse via the gui to each (CME or CUE) seperately though.

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