Integrated Messaging with Unity Connection

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Jul 30th, 2008


Has anyone got any good documents on installing integrated messaging with Unity Connection?



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rob.huffman Wed, 07/30/2008 - 05:21

Hi Derek,

We are currently testing UC in the Lab and these are the docs we used for the IMAP (Integrated Messaging) configs;

To enable users to access their voice messages by using an IMAP client, complete the following tasks in the order presented:

1. Associate users with a class of service that offers a license to use an IMAP client to access voice messages. Do the "To Enable IMAP Client Access to Voice Messages for COS Members" procedure.

2. Optional but recommended: Configure the Connection server to provide a secure IMAP connection, as described in the "Securing Cisco PCA and IMAP E-Mail Client Access to Cisco Unity Connection" chapter of the System Administration Guide for Cisco Unity Connection, available at

3. For each user workstation, configure a supported IMAP client to access a Connection voice mailbox. For instructions, see the "Configuring an E-Mail Account to Access Cisco Unity Connection Voice Messages" chapter of the User Workstation Setup Guide for Cisco Unity Connection, available at


Note You can offer IMAP client access to voice messages to members of the COS only if enough licenses are available.


To Enable IMAP Client Access to Voice Messages for COS Members


Step 1 In Cisco Unity Connection Administration, find the COS that you want to change, or create a new one.

Step 2 On the Edit Class of Service page, under Licensed Features, check the Allow Users to Access Voice Mail Using an IMAP Client check box.

Step 3 Choose one of the following options:

•Allow Users to Access Message Bodies

•Allow Users to Access Message Bodies Except on Private Messages

•Allow Users to Access Message Headers Only

Step 4 Click Save.

Hope this helps!



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