Two CUE => forward issue

Answered Question
Jul 30th, 2008

Hi,

I'm having a strange behaviour from my CUE on my distant site.I'm running CCM 4.1(3)SR and Unity 4.0.5 in my HQ and I have 1 SRST distant site with two CUE 2.3.4 .

In my HQ:

- phone A is forwarded to phone B and phone B has CFNA to voice mail. Phone C call phone A and if phone B doesn't answer phone C reach phone A mailbox .

In my SRST site with CUE:

- phone A is forwarded to phone B and phone B has CFNA to voice mail. Phone C call phone A and if phone B doesn't answer phone C reach phone B mailbox !!

STRANGE, can it be modify because with 2 CUE its working very weird.

If phone A has mailbox on CUE_1 and phone B on CUE_2:

-Phone A is forwarded to phone B and phone B has CFNA to voice mail. Phone C call phone A and if phone B doesn't answer phone C reach the voicemail system saying “no voicemail associated with this extension” !!

Is it normal, can it be modify ?

Thanks for your help

Rgds

Luc

I have this problem too.
0 votes
Correct Answer by Brandon Buffin about 8 years 5 months ago

Luc,

In the CUE GUI, go to Defaults > Voice Mail. You can change this behavior by changing Mailbox Selection to Original Called Party.

Hope this helps. If so, please rate the post.

Brandon

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (1 ratings)
Loading.
Correct Answer
Brandon Buffin Wed, 07/30/2008 - 07:41

Luc,

In the CUE GUI, go to Defaults > Voice Mail. You can change this behavior by changing Mailbox Selection to Original Called Party.

Hope this helps. If so, please rate the post.

Brandon

Actions

This Discussion