ip phone firmware 8.3(5) for 7941

Unanswered Question
Jul 30th, 2008

Hello folks

yesterday night I tried to upgrade the firmware of all my 7941s, however they are now down because every single screen on the phone says "file not found sccp 41.8-3-5s"

I went to device defaults and the fimware version is correct.

I uploaded the file to the server through the os administrator>software update and then, I went to device defaults and the fields changed for the sccp phones 7941 and 7961, however they are not getting the file from the server.

please help

I have this problem too.
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Jaime Valencia Wed, 07/30/2008 - 08:06

do you see the file in the TFTP server using the OS admin page??



if this helps, please rate

cris_jimenez Wed, 07/30/2008 - 08:08

yes, that's what I did.

I uploaded the file using sftp and when it was successfully uploaded

rob.huffman Wed, 07/30/2008 - 08:11

Hi Cris,

It sounds like the Firmware files for CCM 4.X versions may have been used here. I believe the files for CCM 6.X should be different like .cop

Can you check on this :)

Hope this helps!


cris_jimenez Wed, 07/30/2008 - 08:13

this is the file that I downloaded


Release Date: 30/Apr/2008

7941/7961 SCCP IP Phone load - Compatible CUCM Versions: 5.0(4)+

Size: 4146.16 KB

rob.huffman Wed, 07/30/2008 - 08:39

Hi Cris,

The problem seems to lie in the naming of the file;

"file not found sccp 41.8-3-5s"

Can you try (on one phone - via Device>Phone> Firmware Load Information>

Phone Load Name

Changing this to SCCP41.8-3-5 (all CAPS no spaces no "s"

Reboot the phone in question and see what happens.



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